Refund and Return Policy
Effective Date: December 7, 2023
eBuildersLabs strives to provide its customers with high-quality products and exceptional service. We understand that you may not always be satisfied with your purchase, and we want to ensure a smooth and hassle-free return or refund process.
This Refund and Return Policy outlines the conditions under which you may return or receive a refund for products purchased from our online store.
Products Eligible for Return:
You may return most products purchased from our online store within 3 days of the original purchase date, provided that they meet the following conditions:
- Products are in new and unused condition: This means the products must be in their original packaging with all tags and labels attached.
- Products are not final sale items: Final sale items are marked on the product page and are not eligible for return or refund.
- Products are not damaged or defaced: We cannot accept returns for products that have been damaged or defaced in any way.
Products Not Eligible for Return:
The following products are not eligible for return or refund:
- Downloadable products such as ebooks, services, and softwares
- Customized or personalized products
- Gift cards
- Products purchased during special promotions or clearance sales
How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact us: Contact our customer support team within 3 days of your purchase date to request a return authorization.
- Provide information: Be sure to provide your order number, the product(s) you wish to return, and the reason for your return.
- Receive return instructions: We will provide you with a return delivery label and instructions on how to return the product(s).
- Send the product(s): Send the product(s) back to us within 3 days of receiving the return shipping label.
Refunds:
Once we receive your returned product(s), we will inspect them to ensure they meet the return criteria. If the return is approved, you will receive a full refund for the purchase price of the product(s), minus the original delivery cost. Refunds will be processed to the original payment method used for the purchase within 10 business days.
Exchanges:
Unfortunately, we do not offer exchanges at this time. If you are not satisfied with your purchase, you may return the product(s) for a full refund and then place a new order for the desired item(s).
Delivery Costs:
You are responsible for the delivery costs associated with returning the product(s). We recommend using a trackable delivery service to ensure safe delivery.
Questions:
If you have any questions about our Refund and Return Policy, please do not hesitate to contact our customer support team.
Please note: This Refund and Return Policy applies to purchases made from the eBuildersLabs online store only. It does not apply to purchases made from third-party retailers or through other channels.